Policies
Terms of service
Clear expectations, transparent communication, and professional standards.
Service commitments
- • Dedicated owner communication and reporting
- • Approved vendor coordination and oversight
- • Consistent guest experience standards
Engagement overview
Services are delivered under a management agreement outlining scope, pricing, and owner approvals. We provide reporting on a recurring schedule and maintain transparent communication.
Owners are responsible for providing accurate property details and timely approvals for upgrades or maintenance.
Key expectations
- • Property access for inspections and housekeeping
- • Owner approval for major maintenance expenses
- • Compliance with local regulations and licensing
- • Respectful communication and response time alignment
Questions?
For full contractual terms, or if you need clarification, contact us at hello@hostwright.co.za.